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REFUND POLICY & FORM

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

A. Cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Froosty e.K., Joergstr. 31, 80689 Munich, Germany, Tel.: +49 89 289 747 35, Fax: +49 89 289 747 36, E-Mail: contact(ä)frosty.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

1) The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

2) Excluded from this are explicitly all Christian Kernchen | Froosty.com offered content, artworks, designs, products & goods, which are either single items such as paintings, designs, etc. or limited editions and editions, which are certified and possibly also numbered, and either generally for and / or personally be issued specifically to the customer.

3) The buyer must note that any other displaying visual display device, such as a PC monitor, a display from a tablet or a mobile device, etc., the colors and saturation of the presented artworks, photographs, prints, editions, designs , products, videos, etc. on this website Christian Kernchen | Froosty.com can display and reproduce differently.

The seller assumes no liability or take back in the event of corresponding improper use, installation and/or handling, notification of defects or revocation of any kind, form or manner.

4) The buyer must note that content, works of art, photographs, prints, editions, designs, products, etc. on this website Christian Kernchen | Froosty.com offered and sold are always dependent on various environmental influences and their appearance and colors change over time, for example due to partial or direct sunlight or heat.

The seller assumes no liability or take back in the event of corresponding improper use, installation and/or handling, notification of defects or revocation of any kind, form or manner.

5) The buyer must note that all content, works of art, photographs, prints, editions, designs, products, etc. on this website Christian Kernchen | Froosty.com offered and sold are only partially or completely unsuitable for, for example, outdoor areas, basement rooms, bathrooms and kitchens with excessive humidity.

The seller assumes no liability or take back in the event of corresponding improper use, installation and/or handling, notification of defects or revocation of any kind, form or manner.

6) The buyer must note that in order to avoid fingerprints, scratches or other damage to the Christian Kernchen | Froosty.com acquired works of art, photographs, prints, editions, designs, products, etc. which should always be handled explicitly with gloves or comparable protection.

The seller assumes no liability or take back in the event of corresponding improper use, installation and/or handling, notification of defects or revocation of any kind, form or manner.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back.


On

Froosty e. K.
c/o Christian Kernchen


Joergstr. 31

80689 Munich / Germany

Fax: +49 89 289 747 - 36
Email: contact(ä)froosty.com




I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

__________________________________________________________
Name of consumer(s)

__________________________________________________________
Address of consumer(s)

__________________________________________________________
Signature of consumer(s) (only if notification is on paper)

__________________________
date

(*) Delete where not applicable

Severability Clause

Should individual provisions of this agreement/contract be ineffective or unenforceable or become ineffective or unenforceable after the conclusion of the contract, the validity of the rest of the agreement/contract remains unaffected.