Frequently Asked Questions
Information on Editions, Quality & Service
1. Who or what is FROOSTY®?
FROOSTY® is the art and design brand of Christian Kernchen, registered with the German Patent and Trademark Office in Munich and based in Munich, Germany. The brand represents original digital artworks, visual compositions and designed products in the fields of contemporary, abstract, surreal and hyperrealistic art.
Fine Art Giclée prints are offered on high-quality, age-resistant Hahnemühle Museum papers as open editions and limited editions. Depending on the category and the individual work, certificates of authenticity, signatures and edition details may be included. AI COLLECTOR’S EDITIONS always include a certificate of authenticity and are always hand-signed by the artist FROOSTY®. AI ARTWORKS are generally offered with a certificate of authenticity, while the signature may be handwritten or digital depending on the individual work. AI POSTERS are usually offered without a certificate of authenticity and without a separate signature.
Across all categories, FROOSTY® is visibly integrated into the artwork itself, usually at the bottom right, as the artist name and trademark. The artworks are characterized by a carefully controlled color mood, high level of detail and a balanced visual impact. They are suitable for residential spaces, offices, business environments, interiors, galleries, curated wall installations and modern wall art concepts.
Sales and shipping are available nationally and internationally.
2. Are the artworks limited or available as open editions?
Some artworks are offered as strictly limited editions, while others, particularly posters and selected motifs, are available as open editions. The respective edition type is clearly and bindingly stated on the product page. Limited editions are produced exclusively in the specified quantity and are not reprinted. Open editions are continuously available unless stated otherwise.
3. What is the difference between AI POSTERS, AI ARTWORKS and AI COLLECTOR’S EDITIONS?
AI POSTERS are open-edition wall art created for decorative and design-oriented use. They are usually not numbered and generally do not include a certificate of authenticity or a separate signature. Nevertheless, FROOSTY® is also visibly integrated into these works, usually at the bottom right, as the artist name and trademark.
AI ARTWORKS are usually limited fine art editions with greater exclusivity and a stronger artistic and collector-oriented character. They are generally offered with a certificate of authenticity. Depending on the individual work, the signature may be handwritten or digital. FROOSTY® is likewise visibly integrated into the artwork, usually at the bottom right, and the signature may additionally be digitally embedded within the FROOSTY® marking itself.
AI COLLECTOR’S EDITIONS represent the most exclusive category within the FROOSTY® portfolio. They are offered in very small editions or as unique editions, always include a certificate of authenticity and are always hand-signed by the artist FROOSTY®. In addition, FROOSTY® is visibly integrated into the artwork, usually at the bottom right, and these works also carry the artist’s handwritten signature within or directly on the FROOSTY® marking itself.
4. Are AI POSTERS limited editions?
No. AI POSTERS are generally offered as open-edition wall art and are not positioned as limited fine art editions in the same way as AI ARTWORKS or AI COLLECTOR’S EDITIONS.
5. Where can I find more information about editions and category differences?
More detailed information about edition types, exclusivity, certificates of authenticity, signatures, visible artwork marking and category differences can be found in our Editions & Categories Guide.
6. Are the art prints signed or certified?
This depends on the respective category and the individual work. AI POSTERS are usually delivered without a certificate of authenticity and without a separate signature, although FROOSTY® remains visibly integrated into the artwork as the artist name and trademark.
AI ARTWORKS are generally offered with a certificate of authenticity. Depending on the individual work, the signature may be handwritten or digital. In some cases, the certificate of authenticity may also be provided in digital form and delivered later by email.
AI COLLECTOR’S EDITIONS always include a certificate of authenticity and are always hand-signed by the artist FROOSTY®. The relevant details regarding certificate, signature, numbering and edition type are clearly stated on the respective product page and form part of the product specification.
7. What print quality and materials are used?
All artworks are produced as professional Giclée Fine Art prints on high-quality, age-resistant Hahnemühle Museum artist papers. Printing is carried out using a professional Canon system with twelve pigment-based inks. This combination ensures exceptional color accuracy, fine tonal gradations, outstanding detail and long-term durability, meeting international gallery and collector standards.
8. Do the art prints have a white border or are they printed edge-to-edge?
Depending on the artwork, prints may be produced with a white border or printed edge-to-edge. The respective product description is decisive. Individual requests are possible upon prior consultation. Please contact us in advance by email at contact (at) froosty (dot) com.
9. Are frames included in the delivery?
No. The artworks are generally offered without frames in order to allow maximum flexibility for individual presentation and framing. The product description may contain recommendations regarding suitable frame sizes. If you have any questions, please contact us in advance at contact (at) froosty (dot) com.
10. Can frames or professional framing be ordered?
Yes. Upon request, a suitable frame with or without a mat can be ordered for each artwork, poster or wall piece. Various colors, materials and finishes are available. Framing is arranged individually by prior agreement and is subject to an additional charge. Please contact us in advance at contact (at) froosty (dot) com.
11. How are the artworks shipped?
Shipping is carried out carefully, securely and according to transport requirements. Depending on the format, stable flat packaging or durable shipping tubes are used. Wherever possible, resource-efficient and recyclable packaging materials are employed. Shipping is carried out CO₂-neutral whenever feasible. National and international shipping is available.
12. How long does delivery take?
As each artwork is produced individually according to customer specifications, delivery times depend on the production partner, order volume and shipping destination. Delivery usually takes several business days and may extend to several weeks for commissioned or larger orders. Specific delivery times are stated on the product page and during checkout. You will be informed by email about relevant processing steps.
13. Do the colors match the product images shown online?
Color representation may vary depending on the device used, as monitors are individually calibrated and configured. The prints themselves are professionally color-managed to ensure the most accurate possible reproduction of the artwork.
14. May I use or resell the artworks commercially?
No. By purchasing an artwork, you acquire the physical artwork for private use only. All copyright and usage rights remain with FROOSTY® – Christian Kernchen, unless explicitly agreed otherwise in writing. Any commercial use or resale is expressly prohibited.
15. Are commissioned works or custom requests possible?
Yes. Individual commissions and custom requests are possible following prior consultation, scheduling and a cost estimate. Please use our contact form or email us directly at contact (at) froosty (dot) com.
16. Are digital files, NFTs or cryptocurrencies accepted?
No. Digital files and NFTs are neither offered nor sold. Cryptocurrencies of any kind are not accepted. Only the payment methods displayed during checkout are available, such as credit card, PayPal, Klarna, Sofortüberweisung or other listed options.
17. Is a return or exchange possible?
No. All artworks, prints and posters are individually produced according to customer specifications and printed on site. For this reason, returns or exchanges are generally excluded. Exceptions apply only in the case of proven transport damage or production defects. Please inspect the delivery immediately upon receipt and contact us without delay if damage is detected.
18. Copyright and trademark
FROOSTY® is a registered and protected trademark of the German Patent and Trademark Office in Munich. All content, motifs and artworks are subject to copyright and trademark law. Any use, reproduction or distribution not expressly authorized in writing will be legally reviewed and pursued. Further information can be found on the page Copyright & Trademark.
